Refund policy

RETURN & REFUND POLICY

FINAL SALE

Due to the limited nature of each release and the international logistics involved, all orders are final sale, except where otherwise stated in this policy or required by applicable law.

We do not accept returns or exchanges for change of mind, personal preference, perceived fit, or subjective expectations when the object has been accurately described and delivered as ordered.

Each object is individually finished. Minor variations in surface texture, oxidation, tone, shape, and finishing are inherent to the production process and are not considered defects.

DAMAGED, DEFECTIVE, INCORRECT, OR MATERIALLY MISDESCRIBED ORDERS

Please inspect your order promptly upon delivery.

If your order arrives damaged, defective, incorrect, or materially different from the product description, please contact us through the Contact page within 7 days of delivery and include:

• Your order number
• The name and email address used for the order
• Clear photographs of the object
• Clear photographs of the external and internal packaging
• A brief description of the issue

We may request additional photographs, video, packaging information, or other reasonable evidence before completing our review.

After reviewing the claim, we may offer a replacement, partial refund, or full refund, depending on the nature and extent of the issue.

RETURN OF DAMAGED OR INCORRECT ITEMS

In many approved cases, a return will not be required.

If we determine that an item must be returned for inspection, we will provide return instructions and cover reasonable tracked return shipping costs.

Please do not send any item back without prior written authorization. Unauthorized returns may not be accepted or reimbursed.

ORDER CANCELLATIONS

You may request cancellation at any time before the order has been dispatched.

Once an order has been dispatched, it can no longer be cancelled and remains subject to this final-sale policy.

A cancellation request is not complete until it has been confirmed by us in writing.

DISPATCH DELAYS

Orders are normally dispatched within 7–10 business days after payment is confirmed.

If we are unable to dispatch your order within the stated processing period, we will contact you with a revised dispatch date.

You may agree to the revised date or cancel the unshipped order for a full refund.

If we are unable to obtain your agreement to a material delay, the unshipped order may be cancelled and refunded.

LOST OR UNDELIVERED ORDERS

If an order has not been delivered within a reasonable period after dispatch, please contact us so that we can investigate with the shipping carrier.

We may ask you to confirm the shipping address and provide additional information required by the carrier.

If the carrier confirms that the shipment has been lost, we will offer either:

• A replacement, subject to availability; or
• A full refund to the original payment method

If tracking or carrier records indicate that the shipment was delivered to the shipping address provided with the order, we may require additional evidence and a carrier investigation before determining the appropriate resolution.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed delivery, loss, or additional shipping charges caused by an incorrect or incomplete address supplied by the customer.

If an undelivered parcel is returned to us, any replacement, reshipment, or refund will be reviewed based on the circumstances and any costs charged by the carrier.

REFUNDS

Approved refunds will be initiated to the original payment method within 5 business days after approval.

Payment provider and bank processing times may vary after the refund has been initiated.

Any import duties, taxes, customs charges, or third-party carrier fees paid directly by the recipient may not be recoverable by us and may therefore be non-refundable.

Refunds will not be issued through a different payment method, account, or private transfer.

POLICY ABUSE AND FRAUDULENT CLAIMS

We reserve the right to refuse claims that contain false, misleading, altered, incomplete, or inconsistent information.

Submitting a claim does not guarantee a replacement or refund. Each claim will be reviewed using the order details, product evidence, packaging evidence, shipping records, and carrier information available to us.

APPLICABLE RIGHTS

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.

CONTACT

For cancellation, damage, delivery, or refund questions, please contact us through the Contact page on our website.